The operators of these pages take the protection of your personal data very seriously. We keep your personal data confidential and treat it in accordance with the applicable data privacy legislation and this data privacy statement.
When you are using this website, certain personal data will be collected. ‘Personal data’ means any information that can be used to identify you personally. The present data privacy statement explains which data we are collecting and what we use them for. It also explains how and for which purposes we process the collected data.
We would like to point out that data transmission on the Internet (e.g. when communicating via e-mail) may have security vulnerabilities. Complete protection of your data against access by third parties is not possible.
Reference to the controller responsible for processing personal data
The controller responsible for data processing on this website is:
Cellofoam International GmbH & Co. KG
Freiburger Strasse 44
Telephone: +49 7351 573-0
Right to lodge a complaint with the relevant supervisory authority
In the case of infringements against the applicable data privacy laws, the affected data subject has the right to lodge a complaint with the relevant supervisory authority. The relevant supervisory authority for data privacy issues in connection with Cellofoam is the data protection officer of the German federal state of Baden-Württemberg.
Right to information and to data portability
Article 15 of the GDPR gives you the right to information, free of charge, about your personal data stored and processed in our system. If you request the direct transmission of your data to another controller, this direct transmission will only be carried out insofar as it is technically feasible. You may also exercise your right to have any inaccurate or incomplete data corrected respectively completed (GDPR Art. 16).
Right to erasure
As stipulated in GDPR Art. 17, we shall, on your request, erase your personal data stored in our systems except to the extent that processing of the data is necessary for compliance with a legal obligation, or for the establishment, exercise or defense of legal claims (GDPR Art. 17, par. 3). This applies in particular to data that need to be stored for an extended period of time for the purpose of compliance with our data storage and documentation obligations as stipulated by commercial and/or taxation laws.
Right to withdraw your consent to receiving newsletters or advertising mails
GDPR Art. 7 par. 3 provides you with the right to withdraw your consent relating to newsletters etc. at any time, by simple, informal e-mail communication to us. The data processing operations based on your initial consent will then be discontinued. This withdrawal of consent shall not affect the lawfulness of data processing operations based on your consent before its withdrawal.
Data collection, usage and processing
We shall only collect, process and use your personal data only insofar as you have given your express consent to our processing of said data for one or several specific purposes, or if processing is necessary for the performance of a contract, i.e. the establishment, content definition or amendment of the contractual relationship between you and Cellofoam (master data), or if we need the data to take certain steps, at your request, prior to entering into a contract. Your personal data will remain in our system for a certain period after your order has been fulfilled or your inquiry processed. This storage period is based on the fact that your data are necessary to enable us to answer your questions regarding the product you purchased, for the duration of its lifetime, even after the corresponding warranty period. Moreover, your data are required for the provision of professional technical support during the entire lifetime of our products. Hence your data shall be erased only after the expiration of the retention period stipulated by law.
Data collection via our website
SSL resp. TLS Encryption
This site uses SSL resp. TLS encryption for security reasons and for secure transmission of any confidential content such as the inquiries you send to us as a site operator. The use of an encrypted connection is indicated by the switch from "http: //" to "https: //" in the browser’s address bar (URL) and the appearance of the lock icon in your browser bar.
When SSL resp. TLS encryption is activated, the data that you transfer to us cannot be read by third parties.
For some functions, these Internet pages use so-called cookies. Cookies will not damage your computer nor do they contain viruses. Cookies serve to make our pages more user-friendly, safer and more efficient. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so called "session cookies". They are automatically deleted after you have left our pages. Other cookies remain on your device until you delete them. These cookies allow us to recognize your browser on the next visit.
In this respect, you can adapt the settings of your browser, for instance defining that you will be informed about the setting of cookies, allowing cookies only in individual cases, excluding the acceptance of cookies in specific cases or in general, and activating the automatic deletion of cookies when the browser is closed. The functionality of this website may be restricted when cookies are deactivated.
Cookies required for the performance of the electronic communication process or for the provision of specific functions desired by you (e.g. shopping cart function) are set on the basis of GDPR Art. 6, par. 1 (f). The operators of the website have a legitimate interest in using cookies in order to ensure the optimized and error-free provision of their services. Insofar as other types of cookies (e.g. cookies serving the analysis of your surfing behavior) are stored, these are treated as a separate issue in this data privacy statement.
Server log files
The provider of these pages automatically collects and saves information in so-called server log files that your browser automatically transmits to us. These are:
- browser type and browser version
- operating system used
- referrer URL (the webpage that linked to our site)
- hostname of the accessing computer
- time of the server request
- IP address
These data cannot be associated with particular persons. The processing of these data is based on GDPR Art. 6, par. 1 (b), which allows data processing that is necessary for the performance of a contract or for certain steps required prior to entering into a contract.
When you send us inquiries by means of a contact form, your information from the inquiry form, including the contact details provided there, will be stored with us for the purpose of processing the inquiry and for the event of follow-up questions. We will not pass on this data without your express consent.
Hence, the processing of the data that you have provided via the contact form is exclusively based on your consent (GDPR Art. 6, par. 1 (a)). You have the right to withdraw this consent at any time by simple, informal e-mail communication to Cellofoam. This withdrawal of consent shall not affect the lawfulness of any data processing operations based on your consent before its withdrawal.
The data you have entered in the contact form will remain stored in our system until you request us to erase the data, or until you withdraw your consent to their storage, or until the purpose of storing the data does not apply anymore (e.g. when your inquiry has been fully answered). Mandatory legal provisions, in particular retention periods, will remain unaffected.
Registration on our website
You have the option to register on our website if you wish to use additional features and functions. The data entered for this purpose will only be used for the purpose of providing the specific offer or service that you have registered for. All mandatory data requested for registration must be provided. Otherwise we will have to reject your registration.
In the case of major changes, for example in respect to the scope of the offer, or in the case of necessary technical modifications, we shall use the e-mail address entered upon registration to inform you of said changes. The processing of the data that you have entered in the registration form is based on your consent (GDPR Art. 6, par. 1 (a)). You have the right to withdraw your consent at any time by simple, informal e-mail communication to Cellofoam. This withdrawal of consent shall not affect the lawfulness of data processing operations based on your consent before its withdrawal. The data that you entered upon registration shall remain stored as long as you are registered with our website and will subsequently be deleted. Statutory retention times shall remain unaffected.
This website uses certain features of Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, the parent company is the Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies", i.e. text files placed on your computer to help the website analyze how users navigate through the site. The information generated by the cookie about your use of this website will generally be transmitted to a Google server in the United States and stored there.
The placement of Google Analytics cookies is based on GDPR Art.6, par. 1 (f). The operators of the website have a legitimate interest in analyzing the users’ behavior for the purpose of optimizing their web offers as well as their promotional processes.
You can prevent cookies from being saved by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to make use of the full scope of this website's features. In addition, you can prevent Google from collecting and processing the data generated by the cookie (including your IP address) related to your use of the website, as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Objection to data collection
You can prohibit the collection of your data by Google Analytics by clicking on the link below. An opt-out cookie is set, which prevents the collection of your data during future visits to this website: Disable Google Analytics
Order data processing
We have entered into an agreement with Google for order data processing and are fully implementing the strict rules defined by the German data protection authorities when using Google Analytics.
On this website, we use the "Activation of IP anonymization" function. IP anonymization means that, before transmission, Google will truncate your IP address within the area of the European Union member states or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and then truncated. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide further services related to website and Internet usage to the website operator. The IP address transmitted by your browser in the scope of Google Analytics will not be merged and matched with any other data held by Google.
Google Web Fonts
For a uniform typographical appearance, this page uses so-called Web Fonts provided by Google. When you open a page, your browser will load the required web fonts into your browser's cache in order to display texts and fonts correctly.
For this purpose, your browser must connect to the servers operated by Google. This will tell Google that our website has been accessed from your IP address. The use of Google Web Fonts takes place in the interest of a uniform and visually appealing presentation of our online content. This counts as a legitimate interest within the meaning of GDPR Art. 6, par. 1 (f).
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, the parent company is the Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereafter “Google”).
In the scope of the Google AdWords service, we use the so-called Conversion Tracking function. When you click on an advertisement placed by Google, a Conversion Tracking cookie is set. Cookies are small text files that the Internet browser places on the user’s computer. These cookies lose their validity after 30 days and do not serve for the personal identification of the user. When the user visits certain pages of this website while the cookie is still valid, Google and Cellofoam will know that the user has clicked on the advertisement and was routed to the related page.
Each Google AdWords customer is assigned a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information collected by means of Conversion cookies serves to compile conversion statistics for AdWords customers who have booked the Conversion Tracking service. The customers are told how many users have clicked on the advertisement and have then been routed to a page marked with a Conversion Tracking tag. However, they will not receive any information allowing the personal identification of the user. If you do not wish to be included in the tracking process, you have the right to object to the use of tracking data by simply deactivating the Google Conversion Tracking cookie via the user configuration tab of your browser. Then your usage data will not be included in the Conversion Tracking statistics.
The storage of Google Conversion Tracking cookies is based on GDPR Art. 6, par. 1 (f). The operators of the website have a legitimate interest in analyzing the users’ behavior for the purpose of optimizing their web offers as well as their promotional processes.
For more information on Google AdWords and Google Conversion Tracking, please see Google’s data privacy statement: https://www.google.com/intl/en/policies/privacy/
Data processing in the scope of our online presences on social media
We maintain various online presences on social media platforms, which we use to present our company and inform about our services and products, as well as for communicating with customers and other interested parties. On these social media, some of your personal data will be processed by the operator of the respective platform, who is solely responsible (sole controller) for the processing of this personal data.
You can find more information about data processing by the platform operator under the following links:
- Instagram (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) – DataPolicy / Opt-Out: http://instagram.com/about/legal/privacy/.
We process personal information that you have disclosed to us via the respective online presence. For this kind of processing we are the sole controller. Such data may be your account name, contact details, or other communications.
If the objective of your request is the conclusion of a contract with us or its performance, the data is processed on the legal basis of Art. 6 (1), point (b) of the GDPR. Otherwise, we process the data on the basis of our legitimate interest in contacting persons that have inquired about our company, as per Art. 6, paragraph 1, point (f) of the GDPR.
a) Instagram Page Insights
Facebook Ireland Ltd. provides us with statistics and insights, in anonymized form, on our Instagram online presence, which we use to gain an understanding of the types of actions visitors take on our page. These online presence statistics are created on the basis of specific information about persons who have visited our page. The processing of this data serves our legitimate interest to evaluate the types of actions taken on our page and to improve our page based on the findings, as per Art. 6 (1), point (f) of the GDPR.
This processing of personal data is carried out by Facebook and us as joint controllers. Regarding this data processing as joint controllers, we have concluded an agreement with Facebook, which specifies the distribution of data protection obligations between us and Facebook. Details about the processing of personal data to create Page Insights as well as the agreement concluded between us and Facebook are available under the following link: https://www.facebook.com/legal/terms/information_about_page_insights_data.
b. LinkedIn Page Insights
When you visit or engage with our online presence on LinkedIn, or are our follower, LinkedIn processes certain personal data to provide us with statistics and insights in an anonymized form. This provides us with insights on the types of actions that visitors take on our page (so-called Page Insights). For this purpose, LinkedIn processes in particular such data that you have already provided to LinkedIn in the form of information that you entered in your profile, such as data on your position, country, industry, seniority, company size, and employment status. In addition, LinkedIn will process information about how you interact with our LinkedIn online presence, e.g. whether you are a follower of our LinkedIn online presence. LinkedIn does not include any personal data about you when providing us with these Page Insights. We only have access to the aggregated Page Insights. Neither do we have a possibility to use the information in the Page Insights to draw conclusions about individual LinkedIn members. The processing of personal data in the scope of the Page Insights service is carried out by LinkedIn and us as joint controllers. This type of data processing serves our legitimate interests. The evaluation of the types of actions taken on our LinkedIn online presence is part of our public relations activities and serves to improve our online presence based on the resulting insights. The legal basis for this type of data processing is Art. 6 (1), point (f) of the GDPR. Regarding this data processing as joint controllers, we have concluded an agreement with LinkedIn, which specifies the distribution of data protection obligations between us and LinkedIn. You can access this agreement at: https://legal.linkedin.com/pages-joint-controller-addendum
Transmission of data to third partie
Your personal data shall only be transmitted to third parties who are service providers involved in the performance of the contract, for example the logistics company commissioned to transport and deliver the products, or the financial institution charged with payment processing. In any case, the range and scope of the data transmitted to third parties on these grounds shall be limited to the minimum required.